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How can I track the status of my order?
We usually ship out all orders that we receive within 4 working days. At the time of shipping the order, you will receive a notification on the registered email and contact number from us with details of the delivery partner and tracking ID, these can be used to track your order. In addition, you can also track the status of your order here:
https://thehouseofrare.clickpost.in/
Will someone call me before delivering the order?
We work with leading shipping partners in India to ensure that your delivery experience is great! Our courier partner will send a text message once your order is out for delivery. You will receive a call from the delivery person before they reach the delivery address.
How much time does it take to dispatch my order?
Your order would be dispatched within 4 working days of the order being placed. You will receive a tracking link via email and SMS upon dispatch. Please note: the above timelines are based on estimates provided by our delivery partners and any unforeseen situations might cause delays.
Can I open the package to check the contents before accepting it?
As per company policy, a package can't be opened for inspection before accepting delivery, but you can accept the package and get in touch with us later in case you have any concerns. Please drop an email to support@thehouseofrare.com with unpacking footage within the timeline of 24 hours post-delivery
Why is the 'Cash on Delivery payment mode not available at my location?
Availability of the 'Cash on Delivery’ payment mode depends on the courier services that deliver to your location. Courier service providers also have a pre-set limit on the amount you can pay through cash on delivery based on the destination. Your order could have exceeded this limit therefore the option is unavailable to you. You will also get exciting benefits for prepaid orders.
My package shows as delivered but I can't find it, what should I do?
If your tracking information shows that your package was delivered, but you can't find it:
Check your phone for any notifications about attempted delivery.
See if any of your neighbors/friends/owners/security guards have collected your product on your behalf. In the unlikely event of you still not being able to locate your item, please contact us within 24 hours of delivery and we will be happy to help. Please note we won't be able to consider the complaint after 24 hours of delivery especially if it is an OTP verified delivery.
Items are missing from my order, what should I do?
Please note that all our dispatches are made from a fully automated digitized warehouse which ensures that such errors do not occur. However, in the unfortunate event that this happens, we would request you to please reach out to us within 24 hours of delivery on any of the support channels(Call/Email) with an unpacking video and we would be delighted to help you. We will be doing an in-depth investigation and would require 5-7 working days for the same. Your patience during this period would be greatly appreciated.
What happens when my order does not get delivered on time?
In case the order does not get delivered within 7-10 working days, you can write to us at support@thehouseofrare.com. We will do our best to get it delivered for you at the earliest.
My order status says “RTO” - what does this mean?
RTO stands for Return to Origin. For all orders that are shipped from our side, our delivery partners make a maximum of 3 delivery attempts. Your order will be marked as undelivered by our shipping partner only for the below reasons;
■ Delivery partners are unable to contact you.
■ They are unable to locate your address.
■ You have registered an incorrect phone number or provided the wrong delivery address.
■ Pincode is incorrect.
Keep in mind, as soon as the first delivery attempt fails, our shipping partners will contact you to reschedule the delivery. However, if in the next 2 attempts, the delivery partner still fails to deliver for the above-mentioned reasons, then the order shall be sent back to us and marked as RTO.
To prevent this from happening, we request that you answer calls from delivery partners and in case the order is undelivered on the first attempt, please respond to the delivery partner messages to reschedule the delivery.
If it so happens that your order has been RTO’ed without the proper attempts, you can reach out to us on any of the support channels(Call/Email) and we will be glad to help you further to ensure you receive your order.