RTO stands for Return to Origin. For all orders that are shipped from our side, our delivery partners make a maximum of 3 delivery attempts. Your order will be marked as undelivered by our shipping partner only for the below reasons;
■ Delivery partners are unable to contact you.
■ They are unable to locate your address.
■ You have registered an incorrect phone number or provided the wrong delivery address.
■ Pincode is incorrect.
Keep in mind, as soon as the first delivery attempt fails, our shipping partners will contact you to reschedule the delivery. However, if in the next 2 attempts, the delivery partner still fails to deliver for the above-mentioned reasons, then the order shall be sent back to us and marked as RTO.
To prevent this from happening, we request that you answer calls from delivery partners and in case the order is undelivered on the first attempt, please respond to the delivery partner messages to reschedule the delivery.
If it so happens that your order has been RTO’ed without the proper attempts, you can reach out to us on any of the support channels(Call/Email) and we will be glad to help you further to ensure you receive your order.