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How can I cancel the order?
To cancel, Please contact customer support at 080-66085236 (Monday to Saturday between 10 AM to 6 PM) before it gets dispatched, also feel free to reach us at support@thehouseofrare.com. We won't be able to take the cancellation request once the order is dispatched. If you still don't want to receive the order, you can refuse the package at the time of delivery.
Can I change or modify addresses/orders that are already placed?
You would not be able to change any details or modify the number of items, sizes, or designs once you have already placed an order. You can place another fresh order with the desired modifications. We recommend you to get in touch with us at 080-66085236 (Monday to Saturday between 10 AM to 6 PM) “Address changes info to be added”
How will I get a refund for the canceled order?
Once the order has been canceled, it usually takes us up to 3 working days to initiate the refund process; please note it takes 6 working days to initiate the refund to a gift card.
● For Prepaid orders: Refunds are initiated directly to the source account.
● For Gift card orders: Refund will be sent back to the gift card. Please note that gift card refunds cannot be sent back to any other payment source.
● For any combination of the above: all refunds will be done in the same proportion in which the payments were received including the partial refunds.
How will I get a refund for the refused/undelivered prepaid order?
Once the order has been marked as RTO by our courier partner, it usually takes us up to 3 working days to initiate the refund process; please note it takes 6 working days to initiate the refund to a gift card.
● For Prepaid orders: Refunds are initiated directly to the source account.
● For Gift card orders: Refund will be done back to the gift card. Please note that gift card refunds cannot be done to any other payment source.
● For any combination of the above: All refunds will be done in the same proportion in which the payments were received including the partial refunds.