Website
○ Visit the returns/exchange sections on the website or click here to raise the return request for your order.
○ Please select the brand accordingly.
○ Submit the order number and registered email id in the empty fields.
○ Follow the instructions and select the item(s) you would want to return/exchange.
○ In case of an exchange request, select the item from the listing which you want to exchange them with.
○ A confirmation email will be shared once your return/exchange request is approved.
Note: Orders placed on the Articale’s website can only be exchanged and no returns are permissible.
Application
○ Log in to the app with the registered details.
○ Click on ☰ icon
○ Go to “Orders”
○ Select the desired order number you want to claim a refund/exchange.
○ Follow the instructions and select the item(s) you would want to return/exchange.
○ In case of an exchange request, select the item from the listing which you want to exchange them with.
○ A confirmation email will be shared once your return/exchange request is approved

Note: Refund/Exchange is not available for the following products. Mask, Boxers, Socks & Products at or below Rs.899/-
Please note that the return request needs to be raised within 7 days of the delivery date. Reverse pickup will be initiated in 2 working days by our courier partner.

In addition, all returned products must be unused, unwashed, or undamaged and must be returned with the original packing and tags when we receive them. Items without tags will not be accepted. The new order will be on its way as soon as the exchange item is verified at our warehouse. The exchange process is subject to your exchange item meeting the above conditions.

We're very sorry but we do not accept returns after 7 days of delivery date.

We strive to deliver the best quality standards; however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you email us a photograph of the damaged / defective product to support@thehouseofrare.com. In case you fail to intimate about the same within 24 hours of delivery, the return will not be processed.

It takes up to 2 working days to initiate the return pickup from your location, once the return/exchange request has been approved. In case your return pickup is not done within 2 working days, please reach out to our helpline at 08066085236 or write an email to support@thehouseofrare.com

○ Any item purchased during a sale is non-refundable.
○ Only exchange will be applicable on orders purchased on sale/offer.
○ Return/Exchange is not applicable for Mask, Boxers, Socks & Products that are at or below Rs.899/-

Once the return request has been raised on our app or web, our pickup partners will initiate reverse pickup of your order within 2 working days once the request is approved. As soon as we are notified about a successful return pickup, we initiate the refunds within 3 working days of us receiving the update. Please note that refund cannot be initiated unless the return pickup is complete and we get an update on the same
Please note it takes 6 working days to initiate the refund to a gift card.
● For Prepaid orders: Refunds are initiated directly to the source account.
● For COD orders: Refunds are initiated via a Razorpay Payout link, which we share with the customers who opted for the return option. Please enter the correct details in the link to choose the mode of accepting payment. Any bank account details provided by the customer will be considered final. No changes can be made once the link is redeemed.
● For Gift card orders: Refund will be routed back to the gift card. Please note that gift card refunds cannot be sent to any other payment source.
● For any combination of the above: all refunds will be done in the same proportion in which the payments were received including the partial refunds.

○ To make COD refunds fast and convenient, we issue COD refunds via Payout links. No more hassle or waste of time in collecting bank account details.
Once your item is picked up, our team will issue you a Payout link. To accept refunds via a payout link:
○ You will receive the payout link on your registered email id.
○ Click on the link and confirm your phone number via OTP
○ Choose the mode in which you would like to receive the refund(UPI or bank account)
○ Payout will be processed to your account within 24 hours!

For all the return requests, our delivery partners make a maximum of 3 reverse pickup attempts. Your reverse request will be marked as a pick-up exception or canceled for the below reasons;
■ Delivery partners are not able to contact you.
■ Not able to locate your address.
■ You have registered an incorrect phone number or provided the wrong delivery address.
■ Pin code is incorrect etc.
Keep in mind, as soon as the first reverse pickup attempt fails, our shipping partners will contact you to reschedule the pickup. However, if in the next 2 attempts as well, the delivery partner still fails to pick up the return order for the above-mentioned reasons, then the order shall be marked as canceled.
To prevent this from happening, we request that you answer calls from delivery partners and in case the reverse item pickup fails on the first attempt, please respond to the delivery partner messages to reschedule the pickup. If it so happens that your reverse request order gets canceled without the proper attempts, you can reach out to us on any of the support channels (Call/Email) and we will be glad to help you further!